What do I need to do to file a claim?
In times of need, you can count on a dedicated team to assist you and to get the situation back to normal as quickly as possible. Follow the simple process to start filing your claim.
  • Verify that the 15-days delay required by the Cities and Towns Act has been respected, if applicable;
  • Verify that the 6-months limitation period required by the Cities and Towns Act has been respected, if applicable;
  • Gather preliminary information on the circumstances, probable cause, the nature and the extent of the damages;
  • Supply all photos and documents supporting the claim;
  • Get a service report from the concerned public works or municipal services;
  • Do no admit fault et abstain from settling the claim without the consent of the insurer.

Use our online services. Fill out BFL CANADA’s claim form.

Or call your BFL CANADA broker. We are here to assist you from the get go. Make sure you have your insurance policy at hand.

  • Report the claim as soon as you receive an oral or written notice stating that the claimant intends to hold you accountable of an actionable wrong, an error or omission;
  • Do no admit fault et abstain from settling the claim without the consent of the insurer.

Use our online services. Fill out BFL CANADA’s claim form.

Or call your BFL CANADA broker. We are here to assist you from the get go. Make sure you have your insurance policy at hand.

  • Communicate with the fire department, if necessary;
  • In case of an environmental incident, contact Environment Canada;
  • Have your insurance policy number or certificate number at hand;
  • Make sure you tend to any emergency to control the damages;
  • Gather preliminary information on the circumstances, probable cause, the nature and the extent of the damages;
  • Immediately remove valuable archives and/or documents from the damaged premises;
  • Take pictures of the damages;
  • Evacuate the premises;
  • Get a service report from the concerned public works or municipal services;
  • Report to the police department any criminal damage including vandalism, robbery or attempted vandalism or robbery;
  • Keep all items that may have caused the damage until a claim expert provides you more instructions;
  • Report the incident to your insurance company as soon as possible.

Use our online services. Fill out BFL CANADA’s claim form.

Or call your BFL CANADA broker. We are here to assist you from the get go. Make sure you have your insurance policy at hand.

  • Have your insurance policy number or certificate number at hand;
  • Make sure you tend to any emergency to control the damages;
  • Take pictures of the damages;
  • Keep the damaged parts until a claim expert provides you more instructions;
  • Report the incident to your insurance company as soon as possible.

Use our online services. Fill out BFL CANADA’s claim form.

Or call your BFL CANADA broker. We are here to assist you from the get go. Make sure you have your insurance policy at hand.

24H EMERGENCY CLAIMS LINE

HALIFAX
902-404-1104

MONTREAL
1-800-465-2842

QUEBEC
1-800-465-2842

OTTAWA
613-722-7798

TORONTO
1-800-668-5901

WATERLOO
519-340-3700

CALGARY
1-866-938-5691