BFL CANADA Privacy Policy

BFL collects and uses personal information of clients and of clients’ employees for the sole purpose of providing clients with products and services suited to their needs.

BFL does not sell client personal information or lists to any third party.

The underlying principles of our Privacy Policy:

1)      Accountability

BFL has a responsibility to protect the personal information it receives as part of providing products and services and as such, it has appointed a Privacy Officer to oversee this process.

2)      Identifying Purposes

BFL collects and uses personal information for various purposes including:

• to establish and maintain communications with the client,
• to assess needs and offer products and services
• to complete applications,
• to gather underwriting information,
• to obtain quotes of insurance,
• to bill products and services
• to obtain reports from credit agencies,
• to service and maintain client policies,
• to provide claims information,
• to comply with regulatory or legal requirements.

Should other purposes arise, they would be identified for the client while or before the information is collected or prior to use, unless required by law.

3)      Consent

Consent will be obtained for either the collection , use or disclosure of personal information, except as permitted by law

4)      Limiting collection

BFL will not collect, use or disclose the clients personal information for purposes other than those identified unless express consent to do so is obtained.

5)      Limiting Use, Disclosure and Retention

The information collected by BFL will be used and disclosed only for the purpose for which it was originally collected or where it is required or permitted by law to do so.

BFL will only retain personal information for as long as necessary to fulfill the purpose for which it was collected and/or to meet legal or contractual requirements.

6)      Accuracy

BFL will maintain records as accurate, up-to-date and complete as is required to fulfill the purpose for which the information was collected.

7)      Safeguards

BFL will protect the clients personal information in a manner that is appropriate to the sensitivity of such information.

8)      Openness

BFL will respond to clients enquiries regarding BFL’s Privacy Policy and the management of our clients personal information .

9)      Customer Access

Upon submission of a written request to our Privacy Officer, clients may obtain details as to the personal information we have on file regarding them, and as required, could be provided access to this information. Clients can request that their personal information on file be amended for the sake of accuracy and, where appropriate BFL will do so.

10)  Questioning Compliance

Customer questions or enquiries regarding compliance with our Privacy Policy, should address their questions to our Privacy Officer.

Consent to use of personal information

Consent to BFL to use or disclose your personal information has to be express 

Express consent would consist of a signed consent form, a signed application form, a letter, an email, etc or of a verbal confirmation in person or over the phone.

BFL would consider your consent to the collection, use and disclosure to third parties such as insurers to be express, upon receiving from you personal information destined to allow us to provide you with a product or service.

Entities providing BFL with personal information of their employees have a responsibility to obtain prior consent from such employees.

Your consent is required to provide you with a product or service. Should you withdraw consent, you understand it may prevent us from providing you with the product or service you have requested from us.

Your consent can be withdrawn in writing at any time except in certain circumstances where BFL is directed otherwise by law.

Unless you withdraw your consent, it is deemed to last for as long as is required by the purpose for which the information was collected, even if you cease to be a client of BFL.

Personal Information includes the following:

• Name, address and telephone number
• Date of birth, family and marital status
• Credit rating and payments record
• Prior insurance experience including claims history
• Driver’s licence number, vehicle identification number (VIN) and driving record
• Banking and credit card information
• Medical and health information
• Employment and income information

“Personal Information” does not include the name, title or business address or telephone number of an employee of an organization (information that would normally be found on a business card or publicly available directories or web sites).

Corporate Privacy Officer

Our Corporate Privacy Officer may be contacted by mail as follows: